What if you are having an issue connecting to SFTP drop zone to deliver music content?

Try to connect from a previously approved IP Range and Private SSH Key. Additionally, please check your inbox in case our Content Provider Operations team has been in touch regarding any maintenance on our side.

If the issue continues, please email the Content Provider Operations team with as much information as possible, including

1. IP address tried for connection

2. SSH Public Key

3. Time and Date of connection attempt

4. Any logs or failure information that you have available