Why hasn’t your new release gone live on release date?

Just because a release is looking good in Spotify for Music Providers doesn't always mean it's ready for streaming or for our other Apps.

You should send New Releases at least 5 business days in advance, and send Updates at least 2 business days in advance. Following these timelines will guarantee your New Releases and Updates reflect correctly on Spotify.

If your music still isn't live or updated after this time, please reach out to Content Provider Operations.

You can also check the Catalog view of Spotify for Music Providers to make sure there are no availability flags on this release.

If you can't find a release in Spotify for Music Providers, the first thing to do is to make sure there's been a successful delivery for that release.

If the release, or its most recent update, isn't showing in the Catalog view of Spotify for Music Providers, please check the Deliveries tab.

Use the Primary Release ID and/or a Batch ID to search for the release. If you find the delivery Spotify for Music Providers will let you know if there's been any errors. Fixing those errors and sending a new delivery should solve the problem.

You may find that you sent us a delivery and can't find the Batch ID in Deliveries. If this happens we'd suggest a redelivery from your end and track the new Batch ID in Deliveries. Failing this please reach out to the Content Provider Operations team.

You can get more information on how to use Deliveries in this section.

Tip: If any terms here are unfamiliar, refer to the Spotify Service Level Guidelines. For info about metadata quality, refer to the Metadata Style Guide.